Returns and Refund Policy

At FASHIEL, we strive to ensure that our customers are satisfied with their purchases. This Returns and Refund Policy outlines your rights and our procedures for returns, refunds, and exchanges.

1. Eligibility for Returns

  • You may request a return if:
  • The product is defective or damaged during shipping.

You received the wrong product.

Please note:

  • Returns for change of mind, incorrect sizing, or preferences are not accepted, unless required by local consumer law.
  • Products must be unused, in their original packaging, and include all accessories and documentation.

2. Return Request Process

To request a return:

  1. Contact us within 14 days of receiving your order at anlianzet@gmail.com.
  2. Include your order number, product details, and reason for return.
  3. Our team will provide instructions and a return authorization.

3. Shipping Returns

  • Customers are responsible for shipping costs unless the item is defective or we sent the wrong product.
  • Use a trackable shipping method to ensure the product reaches us safely.
  • Risk of loss remains with the customer until the returned product is received by FASHIEL.

4. Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

  • Exchanges are available only for defective or wrong items.
  • If you wish to exchange a product, contact anlianzet@gmail.com and provide your order details.
  • We will ship the replacement product as soon as the returned item is received and inspected.

6. Warranty

  • Our products are covered by a manufacturer’s warranty against defects.
  • Warranty claims must be submitted via anlianzet@gmail.com with proof of purchase.
  • Warranty does not cover normal wear and tear, misuse, or accidental damage.

7. Contact Information

If you have any questions about returns, refunds, or exchanges, please contact:

Email: anlianzet@gmail.com
Store Name: FASHIEL