Shipping policy
FASHIEL (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information.
Information Collected:
- Personal: Name, email, shipping/billing address, phone number, payment info.
- Non-Personal: IP address, browser info, device info, cookies, analytics.
- Payment: Card info processed securely by a third-party payment processor (not stored by us).
How Information is Used:
- Order processing and payment management
- Customer support and updates
- Website improvement and analytics
- Marketing emails (if opted-in)
- Legal compliance
Sharing Information:
- Service providers (payment processors, shipping carriers)
- Legal authorities (if required by law)
- Business transfers (mergers, acquisitions)
Cookies & Tracking:
- Essential cookies for functionality
- Analytics cookies for usage patterns
- Marketing cookies for personalized ads
Security:
- SSL encryption and secure servers
- Limited access to sensitive data
User Rights:
- Access, correct, delete data
- Object to processing
- Withdraw consent for marketing
- Request data portability
International Users:
- Your data may be transferred globally according to this policy
Children:
- Not for children under 13
Third-Party Links:
- We are not responsible for external websites
Contact:
Email: anlianzet@gmail.com
2. Terms of Service
Acceptance: Using FASHIEL constitutes agreement to these Terms.
Eligibility: Must be 18+ or of legal age in your jurisdiction.
Account: Users are responsible for account security and accurate info.
Orders & Payments:
- All purchases subject to availability
- Payments via credit/debit card processed securely
- Prices may change without notice
Shipping & Delivery:
- Risk of loss passes to customer upon carrier delivery
- Fees, customs, taxes may apply
Returns & Warranty:
- Defective items or incorrect orders eligible
- Manufacturer warranty applies (excludes misuse, wear & tear)
Intellectual Property:
- All content is owned by FASHIEL or licensors
- No copying/distribution without permission
Prohibited Activities:
- Violating laws, unauthorized access, fraud, misuse
Liability:
- Not liable for indirect or consequential damages
- Liability limited to product price
Governing Law:
- International commerce law applies; disputes resolved via negotiation or arbitration
Changes:
- Terms may be updated; continued use indicates acceptance
Contact:
Email: anlianzet@gmail.com
3. Returns and Refunds Policy
Eligibility:
- Defective, damaged, or wrong items only
- Items must be unused, original packaging, all accessories
Return Process:
- Contact within 14 days at anlianzet@gmail.com
- Include order number, product, and reason
- Receive return authorization
Shipping Returns:
- Customer pays shipping unless defect/error
- Use trackable method
- Risk remains with customer until delivery to FASHIEL
Refunds:
- Processed to original payment method within 7–10 business days after inspection
- Shipping fees non-refundable unless error by FASHIEL
Exchanges:
- Only for defective/wrong items
- Replacement shipped after return received and inspected
Warranty:
- Covers manufacturing defects
- Does not cover wear & tear, misuse, accidental damage
Contact:
Email: anlianzet@gmail.com
4. Shipping Policy
Destinations: Global shipping available
Processing Time: 1–3 business days (longer during holidays)
Methods & Delivery Times:
| Method | Delivery Time | Notes |
|---|---|---|
| Standard | 10–20 business days | Cost-effective |
| Express | 3–7 business days | Faster delivery |
| Priority | 2–5 business days | Selected regions only |
Costs:
- Calculated at checkout
- Free shipping on qualifying orders
- Customs/taxes are customer responsibility
Tracking:
- Tracking number sent via email
- Allow 24–48h for tracking updates
Lost/Damaged Packages:
- FASHIEL not responsible for incorrect addresses
- Report damaged packages immediately to anlianzet@gmail.com
International Considerations:
- Customs may delay delivery
- Additional taxes/duties are customer responsibility
Contact:
Email: anlianzet@gmail.com